Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using LawnCrewIQ (“Service”), including creating an account, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you (“User” or “you”) and LawnCrewIQ LLC (“Company,” “we,” “us,” or “our”), operator of lawncrewiq.com.

If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Service

LawnCrewIQ is a cloud-based business management software-as-a-service (SaaS) platform designed for lawn care and landscaping businesses. The Service includes tools for:

• Customer relationship management
• Job scheduling and status tracking
• Route planning and crew assignment
• Job-site photo documentation
• Payment tracking and recording
• Crew member management and invitations
• Equipment and fuel log tracking
• Business analytics and revenue reporting

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. User Accounts and Responsibilities

To use LawnCrewIQ, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring all crew members you add to your account comply with these Terms
• Keeping your contact and billing information current and accurate
• Promptly notifying us of any unauthorized use of your account

Business owners (account holders) are responsible for the actions of all crew members added to their account. You may not share your account credentials with anyone outside your business or transfer your account to another party without our written consent.

4. Subscription Plans

LawnCrewIQ offers the following subscription tiers:

• Free Plan — Basic features at no cost, with limits on the number of customers, crew members, and storage
• Pro Plan — $29.00/month (or $23.20/month billed annually, saving 20%) — full access to all core features including unlimited customers, jobs, and photo storage
• Elite Plan — $69.00/month (or $55.20/month billed annually, saving 20%) — includes advanced analytics, priority support, and all Pro features

Annual billing is available at a 20% discount compared to monthly rates. By selecting annual billing, you agree to pay for a full 12-month subscription period in advance. Plan features and pricing are subject to change with 30 days’ notice.

5. Payment Terms and Billing

Paid subscriptions are billed monthly or annually in advance. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. Payment is processed by Stripe, Inc. By providing payment information, you authorize LawnCrewIQ to charge your payment method for all applicable fees.

If a payment fails, we will attempt to retry the charge. Accounts with unresolved payment failures may be downgraded to the Free plan or suspended until payment is received. We will notify you by email before taking any such action.

All fees are stated in U.S. dollars and are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed on your subscription in your jurisdiction.

6. Cancellation and Refund Policy

You may cancel your subscription at any time from your account settings. Your access to paid features will continue until the end of your current billing period. We do not provide refunds for any unused portion of a paid subscription period, including annual plans.

Cancellation takes effect at the end of the current billing cycle. After cancellation, your account will revert to the Free plan (if available) or become inactive. Your data will be retained for 30 days following account inactivation, during which you may reactivate or request a data export.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Upload, store, or transmit illegal, harmful, obscene, or offensive content
• Harass, abuse, impersonate, or harm other users or third parties
• Attempt to gain unauthorized access to any part of the Service or other users’ data
• Use automated tools, bots, or scripts to scrape, extract, or mirror data from the Service
• Introduce malware, viruses, or any other harmful code
• Resell, sublicense, or make the Service available to any third party without our express written consent
• Use the Service in any way that could damage, disable, or impair its performance

Violation of this policy may result in immediate account suspension or permanent termination without notice and without refund.

8. Photo Content Policy

Photos uploaded to LawnCrewIQ must be directly related to your business operations — job sites, work performed, equipment, or other business-relevant content. The following content is strictly prohibited:

• Adult, explicit, or sexually suggestive content
• Violent, graphic, or disturbing imagery
• Content that violates any law or third-party rights
• Content that identifies or targets individuals without their consent

All uploaded photos are automatically reviewed by AI-powered content moderation (Google Cloud Vision SafeSearch). Images flagged as inappropriate are rejected before storage — they are never saved to our systems. Accounts with repeated policy violations will be suspended and may be permanently terminated without refund.

9. Data Ownership

You retain full ownership of all data you input into LawnCrewIQ, including customer records, job information, photos, and payment data. By using the Service, you grant LawnCrewIQ a limited, non-exclusive, royalty-free license to store, process, and display your data solely as necessary to provide the Service to you.

LawnCrewIQ owns all intellectual property rights in the platform, including but not limited to the software, design, user interface, trademarks, and documentation. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Service.

10. Termination of Accounts

Either party may terminate this agreement at any time. You may close your account from your account settings or by contacting us at legal@lawncrewiq.com.

We reserve the right to suspend or permanently terminate your account if you violate these Terms, fail to pay applicable fees, engage in conduct that we reasonably believe harms LawnCrewIQ or its users, or if required to do so by law.

Upon termination, your access to the Service will cease immediately. We will retain your data for 30 days following termination, during which you may request an export. After 30 days, your data will be permanently and irreversibly deleted.

11. Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, LawnCrewIQ disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, LawnCrewIQ and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising from these Terms or the Service shall not exceed the total fees you paid to LawnCrewIQ in the twelve (12) months immediately preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless LawnCrewIQ, its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any rights of a third party.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Michigan, and you hereby consent to the personal jurisdiction of such courts.

14. Changes to Terms

We may update these Terms from time to time to reflect changes to the Service, our business practices, or applicable law. We will notify you of material changes by sending an email to the address associated with your account and/or by posting a prominent notice within the application at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your account.

15. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us:

LawnCrewIQ LLC
Email: legal@lawncrewiq.com
Website: lawncrewiq.com